Privacy policy
Your data is secure with us
Privacy Policy
Last Updated: March 2026
Smart Travels Pvt Ltd recognises the importance of protecting your personal information. This Privacy Policy explains how Smart Travels Pvt Ltd collects, uses, discloses, and protects the personal information you provide when using our website.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. About Smart Travels Pvt Ltd
Smart Travels Pvt Ltd is a travel service provider registered in Sri Lanka. Our website provides information about travel services and allows customers to:
- Browse travel information
- Request quotes
- Book tours and travel services
- Contact us through online forms
For the purpose of this policy, “Smart Travels”, “we”, “our”, or “us” refers to Smart Travels Pvt Ltd.
If you have any questions regarding this policy, please contact us at:
Email: info@smarttravels.lk
2. Personal Information We Collect
When you interact with our website or use our services, we may collect the following types of personal information:
Information you provide directly
This may include:
- Full name
- Email address
- Phone number
- Country of residence
- Passport details (when required for bookings)
- Travel dates and travel preferences
- Booking information
- Payment-related information (when payments are implemented)
Information collected automatically
When you visit our website, certain information may be automatically collected, including:
- IP address
- Browser type
- Device information
- Website usage data
- Location data (approximate)
This information helps us improve the functionality and performance of our website.
3. How We Collect Your Information
We collect information through several methods, including:
- Contact forms on our website
- Tour booking forms
- Quote request forms
- Email communications
- Website analytics tools
- Cookies and similar technologies
You may choose not to provide certain personal information, however this may limit our ability to provide certain services such as tour bookings.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage tour bookings
- To respond to inquiries and quote requests
- To communicate with you regarding travel services
- To arrange travel services with tour operators, drivers, or hotels
- To improve our website and services
- To send travel offers and promotional content
- To comply with legal and regulatory requirements
- To prevent fraud or misuse of our services
5. Sharing Your Personal Information
To provide travel services, we may share your personal information with trusted third parties, including:
- Tour operators
- Local drivers or transport providers
- Hotels or accommodation providers
- Payment processing providers (when payment gateways are implemented)
- Technical service providers who help operate our website
We only share information that is necessary to deliver the services you have requested.
We may also disclose information when required by law, regulation, or legal process.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience.
Cookies are small files stored on your device that help us:
- Understand how visitors use our website
- Improve website performance
- Personalise your experience
Currently, we may not actively use tracking tools; however, in the future we may implement services such as:
- Google Analytics
- Facebook Pixel
- Google Ads tracking tools
These tools collect statistical data about website usage but generally do not personally identify users.
You can disable cookies through your browser settings if you prefer.
7. Marketing Communications
From time to time, Smart Travels may send you travel deals, offers, or updates regarding our services.
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly at info@smarttravels.lk
8. International Users
While Smart Travels primarily operates in Sri Lanka, our services may be accessed by visitors from other countries in the future.
If you access our website from outside Sri Lanka, please note that your information may be processed and stored in Sri Lanka or other jurisdictions where our service providers operate.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
Our website uses secure technologies such as SSL encryption to protect data transmitted online.
However, no internet transmission can be guaranteed to be completely secure.
10. Children’s Privacy
Our website may be accessed by individuals under the age of 18.
However, tour bookings must be made by individuals aged 18 or older or by a parent or legal guardian on behalf of a minor.
We do not knowingly collect personal information from children without appropriate consent.
11. Access and Updates to Your Information
You have the right to request access to personal information we hold about you.
If you believe any information we hold about you is incorrect or outdated, please contact us and we will take reasonable steps to update it.
Requests can be made by contacting:
12. Changes to This Privacy Policy
Smart Travels Pvt Ltd may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.
Any updates will be posted on this page with the updated revision date.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Smart Travels Pvt Ltd
Email: info@smarttravels.lk